789b Frequently Asked
Questions
Everything you need to know about 789b — from creating your account and depositing via bKash or Nagad, to cricket betting rules, bonus wagering, and responsible gaming tools for Bangladesh players.
This page is 789b's comprehensive FAQ resource for players across Bangladesh. Whether you are signing up for the first time, troubleshooting a bKash deposit, looking up cricket betting rules, or trying to understand how wagering requirements work, you will find a direct answer here. Questions are grouped into five categories for easy navigation. If your question is not listed, reach out to our team at [email protected].
Account & Registration
Common questions about creating your 789b account, verifying your identity, managing login access, and understanding account rules for Bangladesh players.
How do I create a 789b account in Bangladesh?
Creating a 789b account takes less than two minutes. Visit the 789b website, click the registration button, and fill in your username, email address, mobile number and preferred currency (BDT). You must be at least 18 years old to register. Once submitted, you will receive a verification email to activate your account. After activation, you can log in and make your first deposit using bKash, Nagad or your preferred payment method.
What documents are required for KYC verification on 789b?
789b requires standard KYC documents to verify your identity before processing withdrawals. Accepted documents include your National Identity Card (NID), passport, or birth certificate issued by a Bangladeshi authority. You may also be asked to submit a selfie alongside your ID document. Verification is usually completed within 24 hours during business days (Bangladesh Standard Time, UTC+6).
Can I have more than one 789b account?
No — 789b strictly permits one account per person, per device and per household. Operating multiple accounts is a violation of 789b's Terms and Conditions and will result in all associated accounts being permanently suspended. Any winnings accumulated across duplicate accounts will be voided. If you have lost access to your original account, contact [email protected] to recover it rather than creating a new one.
How do I reset my 789b login password?
To reset your 789b password, click "Forgot Password" on the login page and enter your registered email address. A password reset link will be sent to that inbox within a few minutes. Click the link, choose a new strong password, and log in. If you no longer have access to your registered email, contact [email protected] with your username and KYC documents so the team can verify your identity manually.
How do I close my 789b account permanently?
To permanently close your 789b account, email [email protected] from your registered email address with the subject line "Account Closure Request". Include your username and the reason for closure. Any remaining balance will be returned to your registered bKash or Nagad number after identity verification. Note that permanent closure is irreversible — if you are closing due to problem gambling, 789b also offers self-exclusion as a structured alternative.
Quick Registration
Sign up in under two minutes using your email and mobile number. BDT is the default currency for Bangladesh players.
KYC Verified Accounts
Identity verification protects your account and ensures fast, unrestricted withdrawals to your bKash or bank account.
Secure Login
Protect your 789b account with a strong password and optional two-factor authentication for maximum security.
Deposits & Withdrawals
Everything you need to know about funding your 789b account and cashing out your winnings via bKash, Nagad, Rocket, Upay and Bangladeshi bank accounts.
How do I deposit money on 789b using bKash?
To deposit via bKash on 789b, log in to your account, go to the Deposit section, select bKash as your payment method, and enter the amount you wish to deposit. You will be shown a 789b bKash merchant number and a unique transaction reference code. Open your bKash app, send the specified amount to that number, and include the reference code in the payment note. Your 789b wallet will be credited once the payment is confirmed, typically within minutes.
How long does a bKash deposit take to appear on 789b?
bKash deposits on 789b are processed almost instantly — most players see their balance updated within 1 to 5 minutes of completing the bKash payment. Delays beyond 15 minutes are uncommon but can occur during peak hours or network congestion. If your deposit has not appeared after 30 minutes, contact 789b support at [email protected] with your bKash transaction ID for a manual check.
What is the minimum deposit amount on 789b?
The minimum deposit on 789b is ৳200 BDT for mobile wallet methods including bKash, Nagad, Rocket and Upay. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank or City Bank may have a higher minimum — typically ৳500 BDT. The minimum can vary during special promotions, so check the Deposit page within your account for the current threshold before initiating a transfer.
How do I withdraw my winnings from 789b to Nagad?
To withdraw to Nagad, log in to 789b, go to the Withdraw section, select Nagad, enter your registered Nagad mobile number and the withdrawal amount. Your account must be KYC-verified before any withdrawal is processed. Once submitted, 789b reviews and approves the request, then transfers the funds to your Nagad wallet. The entire process typically takes between 30 minutes and 4 hours depending on verification status and request volume.
What is the minimum withdrawal amount on 789b?
The minimum withdrawal amount on 789b is ৳500 BDT for all supported payment methods including bKash, Nagad, Rocket and Upay. Bank withdrawals to Dutch-Bangla Bank, BRAC Bank or other partner banks may require a minimum of ৳1,000 BDT. Withdrawals below the minimum threshold will not be processed, so ensure your withdrawal request meets the current limit shown in your account's Withdraw section.
Does 789b charge any fees on deposits or withdrawals?
789b does not charge its own processing fee on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, Upay or your bank — may apply their standard transaction fees independently. These third-party charges are outside 789b's control. Always check your mobile wallet app or bank's fee schedule before initiating a transfer so you are not surprised by any provider-side deductions.
Can I use a bank account for withdrawals on 789b?
Yes, 789b supports bank account withdrawals to several partner banks in Bangladesh, including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank and others. To use this method, you must link your bank account during KYC verification and ensure the account name matches your registered 789b name exactly. Bank withdrawals generally take 1 to 3 business days to complete, compared to near-instant processing for mobile wallets.
Tip: Always use the exact reference code provided by 789b when making a bKash or Nagad deposit. Missing or incorrect reference codes are the most common cause of delayed deposit credits. Keep your payment app screenshot as proof until the deposit is confirmed in your 789b balance.
Games & Gameplay
Questions about cricket betting, slot games, live casino, crash games, mobile compatibility, RTP, and fair play at 789b.
What cricket betting markets are available on 789b?
789b offers a wide range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, Test matches, ODIs and Bangladesh Tigers international fixtures. Available markets include match winner, top run-scorer, top wicket-taker, over/under total runs, fall of next wicket, man of the match, and in-play live betting with real-time odds updates. All cricket odds on 789b are expressed in decimal format with competitive margins.
Can I place bets on 789b from my mobile phone?
Yes, 789b is fully optimised for mobile browsers on Android and iOS. The platform works seamlessly through any modern smartphone browser — no app download is required. The mobile interface includes full access to cricket betting, live casino, slots, crash games and account management. For the best experience on mobile, use a current version of Chrome or Safari with a stable internet connection.
Are the slot games on 789b fair and certified?
All slot games available on 789b are supplied by certified game studios including Pragmatic Play, NetEnt, Microgaming and other regulated providers. These studios use independently audited Random Number Generators (RNGs) to ensure every spin outcome is completely random and not influenced by previous results. The Return to Player (RTP) percentage for each slot is set by the game provider and is documented in the game's information panel.
What is RTP and how does it affect my slot play on 789b?
RTP (Return to Player) is the theoretical percentage of total bets a slot game returns to players over a very large number of spins. For example, a slot with 96% RTP will return ৳96 for every ৳100 wagered on average over millions of spins. RTP does not guarantee results in any single session — short-term outcomes vary significantly. On 789b, RTP information for each game is displayed in the game's "Info" or "Help" panel.
Does 789b offer live casino games with real dealers?
Yes, 789b features a full live casino section powered by Evolution Gaming and Ezugi, offering real-time table games with professional human dealers streamed in high definition. Available games include Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti and game show formats like Crazy Time and Monopoly Live. Live casino tables are accessible 24 hours a day and support BDT bet amounts suited for Bangladesh players.
What are the rules for betting on BPL matches at 789b?
BPL (Bangladesh Premier League) betting on 789b follows standard cricket betting rules. Bets are settled based on the official match result as declared by the BPL governing body. In the event of a match being abandoned or reduced by the Duckworth-Lewis-Stern method, specific settlement rules apply — these are detailed in the 789b Sports Betting Rules page. Live in-play bets placed after an incident occurs are settled using the score at the time of acceptance.
Live In-Play Betting
Place real-time bets on BPL, IPL and T20 World Cup matches as the action unfolds, with odds updating ball by ball.
Hundreds of Slots
Browse titles from Pragmatic Play, NetEnt, Microgaming and Spribe — all with certified RNGs and published RTP figures.
HD Live Casino
Enjoy Baccarat, Roulette, Blackjack and Teen Patti with real dealers streamed live around the clock via Evolution and Ezugi.
Bonuses & Promotions
Understand how welcome bonuses, wagering requirements, free spins and the 789b loyalty programme work so you can make the most of every promotion.
What welcome bonus does 789b offer to new players?
789b offers a welcome bonus to newly registered players on their first deposit. The specific bonus percentage and maximum amount are displayed on the Promotions page within your account at the time of registration, as these offers are updated regularly. To claim the welcome bonus, opt in during the deposit process — bonuses not claimed at the point of deposit generally cannot be applied retroactively.
What are wagering requirements and how do they work on 789b?
Wagering requirements (also called playthrough or rollover) specify how many times you must bet your bonus amount before the associated winnings become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before withdrawing. On 789b, wagering requirements, eligible games and time limits for each bonus are detailed in that bonus offer's individual Terms and Conditions.
Do bonus funds expire on 789b?
Yes, bonus funds on 789b have an expiry period that begins from the moment the bonus is credited to your account. The expiry window varies by promotion — typically between 7 and 30 days — and is stated clearly in each bonus offer's terms. If the wagering requirements are not completed before the bonus expires, the remaining bonus balance and any winnings derived from it will be forfeited automatically.
How does the 789b loyalty or VIP programme work?
789b rewards active players through a tiered loyalty programme. As you wager real money on eligible games — including cricket betting, live casino and slots — you accumulate loyalty points. Reaching point thresholds unlocks higher VIP tiers which come with benefits such as faster withdrawal processing, higher deposit limits, personalised bonus offers and a dedicated account manager. Full details of the current tier structure and point earning rates are available in the Rewards section of your account.
Are there seasonal or Eid promotions on 789b?
Yes, 789b regularly runs seasonal promotions aligned with major occasions in Bangladesh, including Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh (Bengali New Year), and key cricket tournaments like the BPL and T20 World Cup. These promotions typically offer enhanced deposit bonuses, free spins, or prize draws exclusive to that period. Check the Promotions page within your 789b account or follow official 789b announcements to stay updated on current offers.
Always read the bonus terms before opting in. Key details to check are the wagering requirement multiplier, the list of eligible games, the maximum bet per spin or stake while a bonus is active, and the expiry deadline. Missing any one of these conditions is the most common reason players find bonus winnings forfeited.
Safety & Responsible Gaming
Questions about platform security, the legal status of online gambling in Bangladesh, age restrictions, self-exclusion tools, deposit limits and how to get help if gambling becomes a concern.
Is 789b safe to use in Bangladesh?
789b uses industry-standard 128-bit SSL encryption to protect all data transmitted between your device and the platform, ensuring your personal and financial information remains secure. The platform partners with certified game providers who use audited RNG technology for fair outcomes. 789b also maintains strict KYC and Anti-Money Laundering procedures to protect the integrity of the platform and its players.
What is the minimum age to play on 789b?
The minimum age to register and play on 789b is 18 years old. This is a strict requirement that applies to all players regardless of location within Bangladesh. 789b performs age verification as part of its KYC process, and any account found to belong to a person under 18 will be immediately suspended, with all funds withheld pending investigation. Underage gambling is illegal and harmful — 789b takes this responsibility seriously.
How do I enable two-factor authentication on my 789b account?
To enable two-factor authentication (2FA) on 789b, go to Account Settings and select the Security tab. You can link your account to an authenticator app such as Google Authenticator or receive one-time codes via SMS to your registered mobile number. Once 2FA is active, every login will require both your password and a time-sensitive verification code, significantly reducing the risk of unauthorised account access.
What should I do if I think my 789b account has been compromised?
If you suspect unauthorised access to your 789b account, change your password immediately using the "Forgot Password" option on the login page. Then contact [email protected] with the subject line "Account Security Issue" and provide your username plus details of any suspicious activity you noticed. 789b's security team can temporarily lock your account and investigate the issue while preserving your balance.
Does 789b offer self-exclusion or deposit limit tools?
Yes, 789b provides a suite of responsible gaming tools accessible from your Account Settings under the Responsible Gaming tab. Available tools include daily, weekly and monthly deposit limits, session time reminders, cooling-off periods (temporary account suspension of 24 hours to 6 weeks) and permanent self-exclusion. All limit reductions and self-exclusion requests take effect immediately. Limit increases have a mandatory 7-day delay to prevent impulsive decisions.
What should I do if I think gambling is becoming a problem for me?
If you feel that gambling is negatively affecting your finances, relationships or mental health, 789b strongly encourages you to act early. Start by setting tighter deposit limits or activating a cooling-off period via your Account Settings. You can also email [email protected] with the subject line "Responsible Gaming Help" for immediate, confidential assistance from a dedicated team member. For independent professional support, consult a local mental health professional or your family doctor in Bangladesh.
SSL Encrypted Platform
All data exchanged between your browser and 789b is protected by 128-bit SSL encryption, keeping your personal and payment details private.
Player Protection Tools
Deposit limits, session reminders, cooling-off periods and self-exclusion are all available instantly from your 789b account settings. 18+ only.
Remember: 789b is a platform for entertainment. Gambling should never be used as a source of income or a way to recover financial losses. If you need support, our responsible gaming team is available at [email protected] — all communications are handled with full confidentiality. For more detailed guidance, visit our Responsible Gaming page.
Can't Find Your Answer?
Our support team at 789b is ready to assist you. Reach us at [email protected] and we will get back to you within one business day (Bangladesh Standard Time). You can also explore the sections below to learn more about 789b.