Responsible Gaming
at 789b
789b is committed to providing a safe, fair and enjoyable betting environment for all players in Bangladesh. We believe entertainment should never come at the cost of your wellbeing. This page outlines every tool and resource we provide to help you stay in control.
Our Commitment to Safe Play
At 789b, responsible gaming is not an afterthought — it is a core principle built into every aspect of the platform. From the moment you register to every session you play, 789b actively works to ensure that your experience remains enjoyable, transparent and within healthy boundaries.
Online gambling is a popular form of entertainment for millions of people across Bangladesh. Cricket betting, live casino games and slot sessions can be an exciting part of leisure time when approached with the right mindset. However, 789b recognises that for some players, gambling can become problematic. Problem gambling affects not only the individual but also their family, friends and wider community.
789b has implemented a comprehensive responsible gaming framework that covers age verification, deposit and loss limits, time-tracking tools, cooling-off periods, self-exclusion options and access to free professional support. These tools are always available from within your account settings and through our support team at [email protected].
We regularly review and update our responsible gaming policies to reflect current best practices in player protection. The information on this page applies to all players using 789b from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi and every other city and district across Bangladesh.
Fair and Transparent Play
All games on 789b use certified random number generators and are provided by regulated studios including Pragmatic Play, Evolution Gaming and Spribe. Odds and house edges are clearly documented.
Player-Controlled Limits
Every registered 789b player can set personalised deposit limits, session time limits and loss limits directly from their account dashboard, helping maintain full control over their gambling activity.
Dedicated Support
Our responsible gaming support team is available via email at [email protected]. We treat all responsible gaming enquiries with the highest priority and strict confidentiality.
Age Restriction and Verification
789b operates a strict 18+ policy. Access to any real-money game, betting market or financial feature on the 789b platform is absolutely prohibited for anyone under the age of 18.
Strict Age Gate — No Exceptions
All new 789b registrations require age verification before any deposit or play is permitted. Players must be 18 years of age or older at the time of registration. This is a hard requirement that cannot be waived under any circumstances.
2.1 KYC Verification Process
During the account registration and first-deposit process, 789b conducts Know Your Customer (KYC) checks that include age verification. Players are required to provide government-issued identity documentation such as a National ID card, passport, or birth certificate issued by a Bangladesh authority. These documents are reviewed by our compliance team and, where applicable, by certified third-party identity verification partners.
2.2 Account Suspension for Underage Activity
If 789b discovers at any point that a player was under 18 at the time of registration, the account will be immediately suspended and all funds will be withheld pending investigation. Any winnings accumulated during the period of underage play will be voided. 789b will report the matter to the appropriate authorities where required by applicable law.
2.3 Protecting Minors in Your Household
If you share a device or home network with individuals under the age of 18, we strongly encourage you to use device-level parental control software to prevent access to gambling websites. You should also ensure your 789b account is protected by a strong, unique password that minors in your household cannot access. Never share your login credentials with anyone, particularly children or young people.
Underage gambling is illegal and harmful. If you suspect a minor has accessed or is attempting to access 789b, please contact us immediately at [email protected]. We will investigate and act promptly.
Problem Gambling Self-Assessment
The following questions are designed to help you honestly evaluate your relationship with gambling. There are no right or wrong answers — this is a private reflection tool. If you answer "yes" to several of these questions, it may be worth speaking with a support professional.
Ask yourself the following questions honestly:
If you answered "yes" to three or more questions, we encourage you to reach out to 789b's responsible gaming team at [email protected] or to contact a professional gambling support organisation. Seeking help early is a sign of strength. You do not need to wait until gambling feels out of control before asking for support.
Player Protection Tools
789b provides a full suite of practical tools that put you in direct control of your gambling activity. These tools are available to all registered players and can be activated at any time from your account settings or by contacting support.
Daily, Weekly and Monthly Deposit Caps
Set a hard cap on the maximum amount you can deposit into your 789b account over a 24-hour, 7-day or 30-day rolling period. Once the limit is reached, no further deposits can be made until the period resets. Limits take effect immediately when set. Increasing a limit requires a 72-hour cooling-off period before it becomes active.
Net Loss Caps per Period
Define the maximum net loss you are comfortable with over a daily, weekly or monthly period. Once your net losses reach the configured threshold, 789b will automatically prevent further real-money play until the limit period resets. This tool is particularly useful for players who want a financial safety net built directly into the platform.
Timed Play Sessions
Set a maximum session duration — from 30 minutes up to several hours. When your session reaches the limit, 789b will display a clear notification and offer the option to either end the session or extend it (extension requires a deliberate confirmation step, preventing accidental over-extension). Session timers reset at the start of each new login.
Periodic Session Reminders
Enable regular reality check notifications — at intervals you choose — that remind you how long you have been playing and how much you have wagered in the current session. These prompts appear as a non-intrusive overlay during gameplay, giving you the information you need to make an informed decision about continuing or stopping.
Short-Term Break from Gambling
If you feel you need a short break, you can activate a cooling-off period of 24 hours, 48 hours, 1 week or 1 month. During a cooling-off period, your account remains open but all real-money gameplay and deposit functionality is suspended. The period cannot be shortened once activated — this intentional friction gives you genuine breathing room.
Transparent Activity Reports
Access a detailed breakdown of your deposit history, withdrawal history, net gaming result and total session time for any time period. Reviewing your own activity data regularly is one of the most effective ways to maintain awareness of your gambling habits and identify any patterns that concern you before they escalate.
To activate any of these tools, log in to your 789b account and navigate to Account Settings > Responsible Gaming, or contact our support team at [email protected] with the subject line "Responsible Gaming Tool Request". All requests are processed within one business day (Bangladesh Standard Time, UTC+6).
Self-Exclusion and Account Closure
If you feel that gambling has become a serious problem and shorter tools like cooling-off periods are not sufficient, 789b offers full self-exclusion — a longer-term block that gives you an extended period away from the platform.
Self-exclusion is a formal, binding commitment to stop gambling on 789b for a defined period. Unlike a cooling-off period, self-exclusion is intended for players who recognise that they need a sustained break and want the platform itself to enforce that boundary on their behalf.
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Choose Your Exclusion Duration
789b offers self-exclusion periods of 6 months, 1 year, 2 years, 5 years, or permanent exclusion. Permanent exclusion means your account will be closed indefinitely with no option to reopen it. We recommend selecting a period that genuinely reflects the break you need, not the shortest option available.
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Submit Your Self-Exclusion Request
Email [email protected] with the subject line "Self-Exclusion Request" and specify your chosen duration. Your request must be sent from your registered email address so our team can verify your identity. Alternatively, you can initiate self-exclusion directly from your account's Responsible Gaming settings panel.
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Immediate Account Suspension
Once your request is received and verified, 789b will suspend your account within 24 hours. You will receive a confirmation email to your registered address. During the self-exclusion period, any remaining account balance will be held securely and returned to you via your registered bKash, Nagad or bank account upon request.
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Marketing Communications Stopped
As part of the self-exclusion process, 789b will immediately remove you from all promotional email lists and bonus campaigns. You will not receive any marketing communications during the exclusion period. If you do receive any such communications inadvertently, please contact us immediately.
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Requesting Reinstatement After Exclusion
At the end of a time-limited self-exclusion period, reinstatement is not automatic. You must proactively contact 789b support to request account reinstatement. We will apply a mandatory 7-day reflection period before reinstating access, during which our responsible gaming team may reach out to check in with you.
Self-exclusion cannot be reversed early. Once activated, your self-exclusion period runs its full course regardless of any request to shorten it. This is by design — the purpose of self-exclusion is to give you a firm, enforceable boundary during a time when you may feel strong urges to return to gambling. Please consider this carefully before choosing your duration.
Safer Gambling Tips
The following practical guidelines can help you maintain a healthy, enjoyable relationship with online gambling. These are good habits for every player — whether you are new to 789b or have been playing for years.
Set a Budget Before You Play
Decide in advance how much money you are comfortable spending — and potentially losing — before each session. Treat this amount as entertainment spending, not as an investment. Once it is gone, stop playing regardless of the outcome.
Set a Time Limit
Decide how long you will play before starting. Use 789b's built-in session timer to enforce this. Taking regular breaks during longer sessions helps maintain perspective and prevents fatigue-driven decision-making.
Never Chase Losses
Trying to win back money you have lost is one of the most common patterns in problem gambling. If you have reached your loss limit for the session, accept the outcome and stop. No session result is worth compromising your financial stability.
Play for Fun, Not Profit
Online gambling is a form of entertainment. The house always has a mathematical edge over time, so treat any winnings as a bonus rather than an expected income. Never gamble with money you cannot afford to lose, including rent, utility bills or family expenses.
Avoid Gambling Under Stress
Gambling when you are emotionally distressed, anxious, tired or under the influence of alcohol or substances significantly impairs your judgement. Avoid using 789b as a coping mechanism for stress, loneliness or depression. Seek healthier outlets for difficult emotions.
Talk to Someone You Trust
If gambling is affecting your mood, finances or relationships, talk openly with a trusted family member or friend. Isolation often makes problem gambling worse. Sharing your concerns with someone close to you is a meaningful first step toward getting the support you need.
Gambling should always be a choice, not a compulsion. If you notice that gambling is taking up more of your time, money or mental energy than you intended, act early. Use 789b's player protection tools, and do not hesitate to contact our support team. The sooner you address a concern, the easier it is to resolve.
Support and Resources
You are never alone. Whether you need to talk to the 789b team directly or prefer to reach out to an independent professional support service, the following contacts are available to help you.
789b Responsible Gaming Team
Our dedicated responsible gaming team handles all player protection requests with full confidentiality. We aim to respond within one business day.
[email protected]Subject Line: Get Help Fast
When emailing 789b for responsible gaming assistance, use the subject line "Responsible Gaming Help" to ensure your message is routed directly to a specialist.
Priority ResponseResponse Times (BST UTC+6)
General responsible gaming queries are answered within 1 business day. Self-exclusion and account suspension requests are processed within 24 hours of verification.
Within 24 Hours7.1 What to Include in Your Support Email
To help us assist you as quickly as possible, please include the following details when contacting our responsible gaming team:
- Your registered email address and 789b username
- A brief description of your concern or the tool you wish to activate
- Your preferred outcome (e.g., deposit limit amount, exclusion duration, account closure)
- Any relevant dates or amounts that may help our team understand the situation
You do not need to provide detailed personal information beyond what is necessary to verify your identity. All responsible gaming communications are handled in strict confidence and are never shared with third parties except where required by law.
7.2 External Support Organisations
In addition to 789b's own support team, we encourage players who are experiencing difficulty with gambling to seek independent professional help. While specific helpline numbers vary by region, your local health authority in Bangladesh may offer counselling and support services for gambling-related concerns. Speaking to a doctor or mental health professional is always a valid and encouraged option. International organisations such as Gamblers Anonymous also provide free peer-support programmes that have helped millions of people worldwide.
7.3 Supporting a Friend or Family Member
If you are concerned about the gambling habits of someone close to you — a family member, partner or friend — 789b encourages you to approach the subject with empathy and without judgment. Problem gambling is often accompanied by shame and secrecy, so creating a safe, non-confrontational space for an honest conversation is important. If you believe the individual holds a 789b account and is gambling harmfully, you may contact us at [email protected] with your concern. We will handle all third-party reports with care and confidentiality.
Protecting Vulnerable People
789b has a responsibility not only to the individual player but to the broader community. We take proactive steps to identify and support players who may be in a vulnerable situation, including those experiencing financial hardship, mental health challenges, or addiction.
8.1 Indicators We Monitor
789b's responsible gaming system monitors player behaviour for indicators that may suggest problematic gambling patterns. These indicators include, but are not limited to:
- Rapid increases in deposit frequency or deposit amount over a short period
- Extended and uninterrupted play sessions without breaks
- Repeated deposits immediately following a loss
- Frequent password resets or login attempts outside normal patterns
- Direct communications from the player expressing distress or financial difficulty
- Requests for bonus exceptions or limit overrides that suggest financial pressure
When these indicators are detected, our responsible gaming team may proactively reach out to the player via their registered email to check in, provide information about available tools, and offer support. This outreach is never intrusive or judgmental in tone.
8.2 Financial Vulnerability Protections
789b does not offer credit, loans or any form of deferred payment to players. All deposits must be made from funds the player currently holds. We do not accept deposits via third-party accounts — all bKash, Nagad, Rocket, Upay or bank transfers used for deposits must be registered in the player's own name. This policy protects players from accumulating gambling-related debt and helps us ensure that funds being deposited belong to the account holder.
8.3 Eid, Festive Periods and Seasonal Protections
789b recognises that major cultural and religious periods — including Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh and other significant occasions — can be times of heightened financial activity and social pressure. During these periods, we encourage players to review their deposit limits and ensure their responsible gaming settings reflect their current circumstances. Our support team is fully available throughout all major Bangladeshi public holidays.
Account Security as Protection
Keeping your account secure is part of responsible gaming. Use a strong, unique password and never share your login credentials. If you suspect unauthorised access to your account, contact [email protected] immediately so we can secure it.
Responsible Bonus Participation
Promotional bonuses at 789b are designed to enhance entertainment value. They are never intended to pressure players into depositing more than they are comfortable with. Always read bonus terms and wager only what fits within your personal budget, regardless of the incentive offered.
789b is continuously investing in its responsible gaming infrastructure. We partner with responsible gaming technology providers and follow industry standards for player protection. If you have feedback about our responsible gaming tools or policies, we welcome your input at [email protected] — your suggestions help us improve.
Enjoy 789b Responsibly
Now that you are familiar with 789b's responsible gaming tools and commitments, explore our games knowing that a full suite of player protection features is always at your fingertips.